Cheryl Morris Walder MGT 361 NOV 2012 Week One Questions Chapter 1 Short-Answers Questions (Pg. 33) What four steps should an organization follow in determining which technologies to use? 1) Assess the competition and Industry-wide pressures that affect the organization 2) Determine business strategies critical to successfully address those competitive and industry pressures 3) Identify important business processes that support your chosen business strategies 4) Align technology tools with those processes
How does the granularity of information change as it moves from lower to upper organizational levels? As information flows upward it becomes coarser because at the upper levels it is summarized or aggregated in some way. At lower levels information exhibits fine granularity because people need to work with information in great detail. Information Granularity refers to the extent of detail within the information. As information moves through the levels of the organization it takes on a finer level of granularity.
Information originates in the lowest levels of the organization and then it works its way up through the various levels in the organization to get to the top. How do ethics differ from laws? Ethics are the principles and standards that guide our behavior towards other people. Ethics are more subjective, more a matter of personal or cultural interpretation than laws. Laws either clearly require or prohibit an action, while ethical determinations can be harder to make ecause the distinctions between what is right and wrong are not always clearly defined in such black and white terms. Why are competitive advantages never permanent? Competitive Advantages are never permanent because no matter what kinds of new programs that a company comes up with or what innovative new ways of using technology that is already available they implement it is only a matter of time before their competitors will follow suit and release similar products or offer similar programs once they see that it has worked successfully for the first company.
Companies have to accept this as fact and constantly innovate if they want to be successful and retain a competitive edge at all and never should rely on a competitive advantage as having any kind of affect in the longer term. How are Porter’s three generic strategies, a top-line versus bottom-line approach, and the RGT framework similar? A bottom-line strategy is similar to Porter’s strategy of overall cost leadership and a top-line strategy is analogous to either or both differentiation or focus as defined by Porter.
Run strategies are similar to both overall cost leadership and bottom-line approaches. Grow strategies are similar to both focus and differentiation and top-line strategies. Chapter 2 Short-Answer Questions (P. 59) What is the role of a supply chain management (SCM) system? A supply chain management system is an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies. What are the typical functions in a CRM system?
A Customer Relationship Management system uses information about customers to gain insights into their wants, needs, and behaviors in order to serve them better. CRM systems are important because acquiring and retaining customers are the basic objectives of any company. What is the difference between front office and back office systems? Front office systems are the primary interface to customers and sales channels; they collect customer information and send it to the database.
Back office systems are used to fulfill and support customer orders and they also send customer information to the database. What is the difference between a social networking site and a social networking system? A social networking site is a site on which you post information about yourself, create a network of friends, read about other people, share content such as photos and videos and communicate with other people. A social networking system is an IT system that links you to people you know and, from there, to people your contacts know.
What are the three most common ways in which the IT function can be placed within an organization? Top-down silo, Matrix, and Fully integrated throughout the organization What is an enterprise resource planning (ERP) system? An enterprise resource planning system is a collection of integrated software for business management, accounting, finance, human resources management, project management, inventory management, service and maintenance, transportation, e-business, supply chain management, customer relationship management, and e-collaboration.
It includes all of the technology and software systems in an organization. Chapter 3 Short-Answer Questions (P. 91) What is online transaction processing (OLTP)? Online Transaction Processing is the gathering of input information, processing that information, and updating existing information to reflect the gathered and processed information. What is the most popular database model? The most popular database model is the Relational Database Model. What are the five software components of a database management system?
The five software components of a database management system are a DBMS engine, a Data definition subsystem, a Data manipulation subsystem, an Application generation subsystem, and a Data administration subsystem. What is a data warehouse? How does it differ from a database? A Data warehouse is a logical collection of information gathered from many different operational databases used to create business intelligence that supports business analysis activities and decision-making tasks. Data warehouses differ from databases in the way that Data warehouses support decision making not transaction processing.