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I have reviewed a variety of academic sources in order to gather relevant information for analysis paper 2. My research topic is on methods for improving conflict management. They analysis paper will explore different methods for improving conflict management. The social importance of conflict management and resolution and the role communication plays in managing conflicts constructively makes this topic significant. I am interested in this topic because conflict is unavoidable in a functional society. Thus, it is imperative to learn the best approach to manage it in a positive manner.

I found interesting information on conflict management and on conflict resolution. In the next paragraphs I will provide a brief summary of the material that will be used in the analysis paper. Journal articles such as ?The Role of Taking Conflict Personally in Imagined Interactions about Conflict? Hample (2010), examine thoughts and feelings about conflict as well as the relationship between taking conflict personally and imagined interactions about conflicts. In his study, Siira (2010) examines the model of systematic organizational conflict management from an organizational communicative perspective and suggests directions for improvement.

In his article, Siira introduces a new framework for strategic conflict management that can help me improve my skills in this area. According to Johnson (2004), there must be effective and continued communication among the involved parties in order for a conflict to be managed constructively. Schultz (1991) focuses on the role of argument and its effect on the escalation or de-escalation of conflict. The article explores conflict resolution on the assumption that ?bargaining approaches will lead to more desirable results. Srividya (2012) explores the skills needed for successful conflict resolution. Srividya (2012) believes that using a win-win approach, disagreements can be overcome with confidence to keep personal and professional relationships strong and growing. Srividya explores conflict resolution patterns and offers ways to develop appropriate conflict resolution skills in a win-win way. Shin (2009) analyses trends, patterns and research directions of conflict research through an analysis of 699 research articles published between 1970 and 2006 in leading academic journals devoted to the area of health.

In his article, Shin (2009) offers avenues for developing constructive and proactive conflict management strategies in healthcare settings. Therefore, this study would be particularly useful to me because I would like to work in the Health field in the near future. On this article, Black (2008) focuses on four different story types to test hypotheses about stories and conflict management. It discerns response patterns that vary by story type. This study also offers a new content framework for deliberation, storytelling, and conflict. This conflict resolution approach may be useful indirect way to approach a problem.

Johnson (2010) addresses the problems associated with conflict dialogue and presents a conceptualization of respect to help understand how emotion can be addressed to help validate others through individualized interaction. The article starts from ?the recognition that conflict inherently involves emotion and argues that individuals engaged in intractable conflicts would be better served by working to manage their conflict through dialogue rather than attempting to put their emotions aside and reach some sort of decision that strives in vain to resolve the conflict. The sources selected provide alternative methods for conflict resolution. I plan on utilizing the articles previously mentioned to gain more knowledge, and to become more proficient on managing conflict resolution in my life.


Black, L. (2008). Storytelling as a Means of Conflict Management in Deliberative. Conference Papers – National Communication Association , 1-50. Hample, K. P. (2010). The Role of Taking Conflict Personally in Imagined Interactions about Conflict. Southern Communication Journal Vol. 75 Issue 5 , 447-487.

Harvard Business School Publishing. (2000, November). Coping with Conflict. Harvard Management Communication Letter Volume 3 No. 11 , 1-5. Johnson, D. W. (2004). COMMUNICATION AND THE INDUCEMENT OF COOPERATIVE BEHAVIOR IN CONFLICTS. Speech Monographs Vol. 41 Issue 1 , p64-78. Johnson, S. C. (2010). With Respect to Emotion in the Dominion of Rationality: Managing Conflict Through Respectful Dialogue. Atlantic Journal of Communication Vol. 18 Issue 4 , 211–226. Schultz, B. (1991). Argumentative Strategies for Managing Conflict.

Argument in Controversy, (pp. 204-207). Shin, J. -H. ( 2009). Developing constructive and proactive conflict management strategies in healthcare. Journal of Communication in Healthcare; Vol. 2 Issue 1 , p78-94. Siira, P. A. (2010). Organizational Communication and Conflict Management Systems. Nordicom Review 31 , 125-141. Srividya K, S. K. (2012). Nurturing Win-Win Conflict Resolution Skills Among Selected Early Adolescents Using Conflict Resolution Training Modules. Language in India Vol. 12 Issue 3 , p610-632.

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